F.A.Q.

Internet Banking is a secured real time platform that enables you access your account 24 hours a day, 7 days a week.

All Futuris Trust Bank corporate and individual account holders.

All customers can check account balances, view account statements, view and download transaction history for various accounts, transfer funds, buy airtime, pay bills and much more.

You can download the form from our website: www.futurisbankng.com. The forms are also available at all our branches. Fill and submit the forms at any of our branches or scan and send it to wecare@futuristrust.com. You will be set up in less than 5 minutes and your login details will be sent to your mailbox. Check your mail for your user id and password will be sent in two separate mails.

Transfers between Futuris Trust Bank accounts attract no charges. A transfer from a Futuris Trust Bank account to other Banks attracts a charge of N52.50k only.

The latest electronic encryption technology ensures the safe transfer of information over the internet. You will also require a token for authentication of all transactions carried out on the platform

Funds can be transferred to any Account in Futuris Trust Bank or any other Bank in Grenada.

Please check you junk/spam mail folders to confirm that the email was not sent. If no mail is seen, please contact Futuris Contact Centre on 8888026009 or send a mail to wecare@futuristrust.com or visit the nearest Futuris Trust Bank branch to receive new login details.

This is a new and unique security feature which allows you customize your login page and confirm that you are on the authentic Futuris Trust Bank Online website.

The most secure way to access the online banking site is through the Futuris Trust Bank website at www.futurisbankng.com

You may reset your password using the “Forgot Password” link just above your True Stamp on the login page

This occurs where the security questions are not answered correctly. Please contact Futuris Contact Centre on 8888026009, or send a mail to wecare@futuristrust.com, so that your security questions can be reset.

Under the “Self-Service” menu, click on “Token Synchronization”, press the button on your token and enter the displayed code in the response 1 field, repeat for response 2 and click on “Synchronize.

Click on “Download” under the accounts menu and select the duration for the statement you wish to download. (Please note that for optimal performance of this service, Internet Explorer 8 is required but preferably, you can download the csv file format from all types of browser)

Click on “Activity” under the accounts menu to check you transactions, you may select the duration for the activities you wish to view

The questions represent 2 password questions to be used for password self-reset, using the Forgot Password link, and another 2 security questions for intelligent authentication i.e. challenge questions to confirm account ownership when it is assessed from an unusual system, device or geographical location.

Your account was locked out because there had been 3 failed login attempts. Please contact Futuris Contact Centre on 8888026009, or send a mail to wecare@futuristrust.com or visit the nearest Futuris Trust Bank branch to unlock your account. Do not respond to suspicious email links or calls demanding that you update your account in order not to get locked out.

Click on “Accounts” on the menu tiles, then click on “Activity” to view your account balance.

You can update your email through the “Self Service” page, by clicking on “Maintain Customer Information”, editing your details and authenticating the change with your token.

Click on “Activity” under the accounts menu to check your transactions, you may select the duration for the activities you wish to view.

Click on “Bills”, select the account and select “Mobile Recharge” under the category, enter the beneficiary phone number under “Bill Reference” field, and authenticate with a token.

Click on “Bills”, select the account and select “Phone Bills” under the category, enter the Post-paid phone number under “Bill Reference” field, and authenticate with a token.

No. Your physical presence is required for all account opening.

Yes. The account can be operated through any of our card products or internet banking solution.

Your company / organisation will write the bank to introduce the prospective account holder to the bank for account opening.

An account becomes dormant after 6 months of inactivity.

Accounts are opened within 24 hours upon submission of all required documentation.

No. There is no charge for operating your account from another Futuris Trust Bank Branch.

No. Only transfers in same currency are available.

Yes. Account update requests can be made at any of our branches.

No. requests can be made from any of the bank’s branches or through the Contact Centre.

The customer will need to complete a cheque book requisition slip from any branch of Futuris Trust Bank.

Within 24 hours.

Yes. The customer will need to give an instruction and indicate the Branch to pick up the cheque book.

The customer should immediately notify the Bank to take action against unauthorized transactions.

The futurisMobile application is a phone based EFT application that allows subscribers make use of their Mobile phones for banking transactions such as funds transfers, balance enquiries, purchase of airtime, bills payment etc.

Yes. futurisMobile is restricted to Futuris Trust Bank Account holders only.

Upon successful download/installation of the application on your phone, you will need to set up your account by supplying the below details:

Your phone number

Your account number (Nuban)

Set a memorable word (password)

Mobile carrier e.g MTN, GLO, etc.

Yes.

The application is user friendly and easy to use.

The application size is less than 100KB

Transfers to an account within Futuris Trust Bank attracts no charge while transfers to an account in another bank costs N100/N250 only, depending on the volume of transaction.

You are only charged for the amount of the airtime purchased

Balance enquiry, Mini statement (last 5 transactions) and Pin change

SMS costs N10 However, the latest version download will cost you N10 per transaction.

No. Futuris Mobile can be used anywhere in Grenada once there is network service on your phone.

You can use the application as many times as you want daily.

The maximum that can be transferred via Futuris Mobile is $50,000.00 per day.

All transactions on Futuris Mobile require the subscriber’s memorable word and PIN. Thus, even if an unauthorized person has possession of your phone, he cannot make any transaction on the Futuris Mobile unless he knows your PIN and memorable word.

All transactions on Futuris Mobile are PIN protected and the network over which the transactions are carried out is triple Des secured. The application uses same security as the ATM.

Your new card will be available for pick up at your requesting branch within 5 working days. However we also offer the non-personalized card which can be picked up instantly at any of our branches.

Simply load funds on your card and it will be activated immediately.

You can load your card with cash at any of our branches

Your prepaid card is a reloadable card. You can add funds by reloading at any of our branches or transferring funds into it until the card expires.

The Futuris Debit Card is a payment card that represents an electronic means of withdrawing money from your bank account or making purchases with the money in your bank account. The Futuris Debit Card can be used on futurisBank ATMs and other banks’ ATMs. It can also be used for online transactions and on POS terminals.

Visit any Futuris Trust Bank Branch and the Customer Service Officer will provide you with an application form. You also have the option of visiting our website www.futurisbankng.com and visit the Customer Care page to download the application form.

The Debit Card is provided at the cost of N1000.00 (One Thousand Naira) only

Yes. There may be some transaction charges for using the Debit Card depending on your location.

You can withdraw a maximum of:

Cash Withdrawal from ATM – $5, 000.00

POS – $50, 000.00

WEB – $5, 000, 000.00

This means that the chip on the card chip may have been corrupted. Return the card to the Customer Service Unit of your branch and request for a new one.

It means you have inputted a wrong PIN. If you cannot remember your correct PIN, request for a PIN reset.

Submit a request for a new PIN at any of our Branches or send a mail to wecare@futuristrust.com.

Contact the Customer Care or your Branch to hotlist the Card thereby preventing unauthorized transactions and request for a new one

Please return the card to your Branch to be issued with a new one.

Please hold on for 24 hours and if the money is not reversed, kindly visit any of our branches to fill a dispense error form for resolution.